Emerald has continued to keep doors open to patients throughout the COVID-19 pandemic. As society has been learning how the novel coronavirus acts and how to control the risks, we have been updating our approach. Fortunately, the prevalence of the virus is gradually decreasing. To keep the risk low for patients, their family members and our staff, our current policies are:
SCREENING – Patients and staff should not come to the clinic if they have symptoms suggestive of COVID-19 (such as fever, cough, breathing trouble, dizziness or lack of appetite), or have recently been exposed to someone with these symptoms, unless first cleared by the physician at Emerald.
HYGIENE – Wash hands frequently, especially after touching public surfaces (door handles, stair railings, etc.).
MASKS – Masks decrease the chance of a sick person spreading germs. Staff and patients should wear masks when within 6 feet of non-family members.
DISTANCING – The virus infects primarily through a cloud of droplets put out by a person infected with the virus, whether symptoms have developed yet or not. The closer the distance to this person and the longer one stays that close, the higher the chance of catching the virus. When around others who are not your family members, stay 6 feet away and avoid being in confined spaces.
At this time, telemedicine appointments are available to everyone, and will be utilized for unwell patients and anyone who desires to remain at home. These appointments can be billed to your insurance just like a regular in-person appointment. Available for both new and established patients. All you need is a device with a camera, microphone and speaker (smart phone or computer). Same-day and next-day appointments are available.
Updated 23 June 2020